Excellence in Team Development is a series of 12 sixty-minute DVD programs that you and your team watch together during your regular staff meetings. Each powerful monthly segment brings the experts from the prestigious Pankey Institute right into your practice - with special features on:

• Patient Development & Case Acceptance
• Insurance & Financial Management Systems
• Team Building & Communications
• Technology Selection & Integration
• And more!

Excellence in Team Development will inform, educate and inspire you and your team to higher levels of practice performance. EITD will help you:

• Build a more productive team
• Set team goals and priorities
• Encourage collaborative behavior
• Delegate without losing accountability
• Get the information you need to make better practice decisions
• Facilitate staff meetings with ease
• Strengthen your leadership ability and image
• Get your team to buy in to new ideas and goals
• Establish joint goals between the front office and the back office
• Empower your team to uncover and solve problems in their area
• Develop problem-solving skills that will boost team productivity
• Improve team interaction and communication
• Get team members to think strategically and take responsibility for solving problems
• Hold performance discussions that result in changed behavior and productivity

Determining Your Future with Dental Insurance
Steve Ratcliff DDS

• Be able to conduct a team meeting that will clarify how insurance affects their patients and their practice
• Formulate a rationale for changing how they work with dental insurance on behalf of their patients
• Understand how they can discover how insurance affects there long term relationships with patients.
• Formulate a plan to methodically, safely and successfully become fully fee-for-service and operate outside of insurance dependence

Holding Effective TEAM Meetings: Rules of Engagement
Bruce Manchion

• Understand the forms and function of various office meeting formats and how to apply them to your practice.
• Formulate a personal model for using team meeting tools that are presented
• Utilize the Rules of Engagement model for team meeting to improve communication and effectiveness.

Career Satisfaction for the Doctor and Dental Team
Irwin Becker DDS MS

• Understand the choices we have in dental practice strategy, design and delivery models.
• Create a balanced approach to our professional and personal lives.
• Schedule for success and happiness
• Apply a co-discovery approach to the examination process and develop meaningful relationships.

Communication skills for Total Case Acceptance
Mark Murphy DDS

• Appreciate a different paradigm for treatment plan presentations.
• Structure discussions with patients that help them choose to want what we observe as needs in a safe, non-judgmental manner.
• Understand a learning model that helps a patient move towards action as they become curious about their own health and wellness.

The New Patient Experience
Lee Ann Brady DMD

• Be able to define and apply a comprehensive care model for dental care delivery.
• Understand and apply a co-discovery model to the new patient experience.
• Develop systems that support an impactful first visit and help all parties overcome the barriers to implementation.
• Differentiate between the data gathering components of the initial examination and the value of developing relationships.

Building Patient Trust: the Power of the Question
Mary Osborne RDH

• Become more effective communicators, personally and professionally
• Learn to help patients figure out what they want for themselves
• Develop the skill of Staying in the Question to help patients move toward optimal health
• Discover the rewards of "knowing your patient."

Selecting and Integrating Technology into Your Practice
Mark Murphy DDS

• Choose appropriate technology applications from a personal and professional perspective
• Understand the Return on Investment calculations of capital equipment acquisitions.
• Plan strategically for implementation and measurement of the impact of utilizing new technology

Understanding Fees and Financial Arrangements
Gary DeWood DDS MBA

• Compare traditional and financially modeled fee structures and their application.
• Be able to determine appropriate fess for your dental practice to operate in a financially solvent environment.
• Understand the role of Insurance and patient choice on fee setting and profitability.
• Be able to determine fees for complex and interdisciplinary cases

Periodontal care in today's dental practice
Sam Low DDS MS

• Understand the goals and objectives of periodontal therapy in the general dental practice
• Apply appropriate roles for team in the effective application of periodontal education and care in the practice.
• Evaluate past, present and future periodontal therapies, and technological applications.

Customer Relationship Management; Hospitality, Service and Systems
Mark Hyman DDS

• Evaluate and choose from a variety of hospitality initiatives in dental care delivery models
• Understand the role, value and financial impact of customer relationship management
• Apply metrics and measurement to hospitality and customer service systems to evaluate their efficacy and return on investment
• Consider survey measurements that gauge employee and customer/client loyalty and engagement.

Clinical Team Integration…Exquisite provisional restorations as a practice builder
Dale Sorenson DDS

• Determine the role provisionals play in predictability, clinical success and marketing
• Demonstrate and execute the steps that fulfill the objectives of excellence in provisionalization.
• Appreciate the empowerment, ownership and marketing opportunities of temporization.

Personal Financial Foundations for the Dental Team; Buying Right, Managing Debt and Saving for Retirement
Dake Schwarte MBA CFP

• Understand the time value of money and apply it to developing savings plans
• Be able to develop a personal and family spending plan for the coming year
• Understand the cost of capital and the difference between good and bad debt
• Live on less, in order to move towards financial freedom

This current series is not available for online purchase.  For Special Pricing Call 1-800-294-4473 Or 512-904-4653 (outside the U.S.)